FAQ's
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Our customers most asked questions and our teams best guided solutions.
Q1. What is the preferred web browser for FlexAMS users?
A. It is recommended to use Mozilla Firefox instead of google Chrome with the FlexAMS system. Users on Apple devices should avoid using Safari and use Firefox.
Q2. How do I update my account information?
A. To change basic account information, click on the button containing your name in the upper right corner of the browser. From here you can change your display name, first name, last name, email address, and password.
Q3. How do I upload my scanned documents?
A. Navigate to the “Scanned Documents” page and select the appropriate client. Fill in information about the document and click the “Scan/Upload” button near the bottom of the page. You can also view previously uploaded documents by selecting an existing record and clicking the “View Document” button near the bottom of the form.
Q4. What is the easiest way to access and print my reports?
A. On the Main Menu, scroll down and click “View/Print Reports”. You can sort the reports by name, description, category, and created/last updated date by clicking the desired column header. Click the desired report to open it. Enter the parameters and click “Submit”. From here, you can print the report using the “Print” button in the top left of the window. You can also save the report in various file formats if necessary.